Return & Refund Policy

Carbonfoldbike

Last Updated: October 8, 2026

At Carbonfoldbike, we are committed to providing quality folding bicycles, electric bicycles, replacement parts, and accessories. We aim to handle returns and refunds fairly, transparently, and efficiently.

1. Our 14-Day Return Policy

We offer a 14-day return period for eligible products, starting from the day you or a person designated by you receives the goods.

If your order is delivered in multiple shipments, the return period begins when the final item is received.

To request a return, please contact support@carbonfoldbike.com within the applicable return period.

For eligible voluntary returns, we ask that products be returned in their original condition, with all supplied accessories and suitable protective packaging.

Customers may inspect products to the extent permitted by applicable law. Any lawful deduction for diminished value will be assessed in accordance with those laws.

Nothing in this policy limits mandatory consumer rights.

2. Return Conditions

For voluntary returns, we generally ask that:

• Products have not been used beyond reasonable inspection.

• All included accessories and components are returned.

• Products have not been intentionally damaged or modified.

• Proof of purchase or an order number is provided.

• Items are securely packaged for return shipping.

Original packaging is preferred but is not an absolute requirement where applicable consumer law provides otherwise.

Different arrangements may apply to defective, damaged, or incorrectly supplied products.

3. Bicycles and Electric Bicycles

Bicycles and electric bicycles may be returned within the applicable return period, subject to this policy and applicable consumer law.

Please retain the original shipping carton and protective materials where possible.

For large products, our support team will provide instructions regarding packaging, return shipping, and the appropriate return destination.

Where customers are responsible for the direct cost of returning bulky products, we will disclose any legally required estimated costs or calculation method before purchase.

4. Replacement Parts and Accessories

Eligible replacement parts and accessories may be returned within the applicable return period.

Please verify compatibility before placing an order.

For voluntary returns, parts that have been installed, modified, or used beyond reasonable inspection may be subject to a lawful deduction for diminished value, where permitted.

If an item is defective, incorrect, or does not conform to the contract, applicable consumer rights remain fully protected.

5. Flexible Return and Resolution Options

Our products are currently shipped primarily from China to international customers.

Depending on the product, its value, the nature of the issue, shipping costs, safety requirements, and applicable law, we may offer one or more of the following solutions:

• Return the product to a designated return location.

• Arrange an appropriate local return or disposal solution.

• Provide replacement parts.

• Repair or replace the product.

• Issue a partial refund where agreed and legally appropriate.

• Issue a full refund without requiring the product to be returned.

For low-value products, a refund or replacement without a return may be more practical than international return shipping.

For defective or non-conforming goods, any proposed solution will respect the remedies available to the customer under applicable law.

A customer will not be required to accept a partial refund or an alternative remedy that unlawfully restricts their statutory rights.

6. Lithium Batteries and Restricted Products

Lithium batteries and certain electrical components may be subject to special transportation and safety requirements.

Do not return batteries or other restricted products without first contacting our support team.

We will provide appropriate instructions and, where necessary, arrange a legally compliant alternative solution.

Shipping restrictions do not remove statutory rights concerning defective or non-conforming products.

7. How to Request a Return

Please email support@carbonfoldbike.com with:

1. Your order number.

2. Your name and contact email.

3. The product involved.

4. The reason for your request, if applicable.

5. Photos or videos if you are reporting damage, defects, or an incorrect item.

We will review the request and provide appropriate instructions.

Please do not ship products to our registered business address or any warehouse without obtaining the correct return instructions.

For statutory withdrawal rights, customers may notify us through any legally valid, unequivocal statement. Prior authorization is not required to exercise those rights.

8. Return Shipping Costs

For eligible voluntary returns due to a change of mind, customers may be responsible for direct return shipping costs where permitted by law and properly disclosed before purchase.

For defective, damaged, incorrect, or non-conforming goods, we will cover reasonable return costs where required by applicable law.

Because we ship internationally, return costs may vary by product, size, weight, destination, and available shipping services.

Where legally required, estimated return costs for bulky items will be disclosed before an order is placed.

Customers should contact us before arranging international return shipping.

9. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible at support@carbonfoldbike.com.

Please provide photographs or videos where available.

Depending on the issue and applicable law, we may provide repair, replacement parts, replacement goods, a price reduction, or a refund.

Any request for prompt notification does not limit statutory consumer rights.

10. Refund Processing

Refunds will normally be issued to the original payment method.

For eligible voluntary returns, we aim to process refunds within 5–10 business days after the applicable conditions have been satisfied.

Where we agree that a product does not need to be returned, we will arrange the applicable refund without requiring its return.

For customers exercising statutory withdrawal rights, refunds will be made within the deadlines required by applicable law.

Where permitted by law, we may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first.

Any required reimbursement of standard outbound delivery charges will be handled in accordance with applicable law.

The time needed for the funds to appear in your account may depend on your payment provider or bank.

11. Order Cancellations

If you wish to cancel an order before shipment, please contact support@carbonfoldbike.com as soon as possible.

We will attempt to stop fulfillment where reasonably possible.

If an order has already shipped, the applicable return procedures and statutory consumer rights will apply.

12. Import Duties, Taxes, and Customs

Orders may be shipped internationally from China.

Import duties, taxes, customs clearance charges, and related costs depend on the destination, the shipping arrangement, and the terms disclosed before purchase.

Any refund or reimbursement of such charges will be determined in accordance with applicable law, the terms disclosed at checkout, and the circumstances of the return.

Customers should contact us before arranging international return shipments so we can provide appropriate customs instructions.

13. European Union and United Kingdom Consumer Rights

Consumers in the European Union and United Kingdom generally have a statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, without providing a reason.

Customers must communicate their decision to withdraw within the applicable legal period and return the goods within the legally prescribed timeframe, subject to applicable exceptions.

Where required by law, we will reimburse the purchase price and the standard outbound delivery charge within the statutory deadline.

Customers may be responsible for direct return costs only where permitted by law and after receiving the disclosures required by law.

Any deduction for diminished value will be made only where legally permitted.

Separate statutory rights apply to defective or non-conforming goods.

Where local law provides greater protection than this policy, the applicable law will prevail.

14. Future Overseas Warehouses

We may introduce fulfillment or return facilities in the United States, Canada, Europe, or other regions in the future.

Return destinations and available arrangements will depend on the product and the services operating at the time.

A local return address is not guaranteed unless expressly confirmed.

15. Contact Information

Customer Support: support@carbonfoldbike.com

Website: https://carbonfoldbike.com

We aim to respond to customer inquiries within two business days.

This policy does not exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.